Taxpayer Liaison Officer (TLO)


If you have concerns or need additional information on the Appraisal District or taxing unit operations, you may visit or file a written inquiry with the District's Taxpayer Liaison Officer (TLO). The TLO is appointed by the Board of Directors and acts as an intermediary between the property owner and the Board. The TLO is in a prime position to help build an effective working relationship between the Appraisal District and the public it serves.


Taxpayer Liaison Officer's Duties & Responsibilities

 The primary focus of the position is to improve the Appraisal District's relationship with the public and as such requires the TLO to be credible, knowledgeable, and responsive to the public with no conflicting interests. The Taxpayer Liaison Officer's duties are free to the public and include:  
  • Resolving issues regarding the Board of Directors, the Chief Appraiser, or Webb County Appraisal District employees filed in writing.  
  • May provide information and/or materials designed to assist property owners in understanding the appraisal process, protest procedures, taxing unit matters and other related issues.  
  • Reporting to the board at each meeting on inquiries filed and their status. TLO reports to the Board may be in oral or in writing and may include the nature of the issues or concerns with a follow up to ensure their resolution.  
To request additional information, file a written inquiry or offer suggestions, you may contact the Webb County Appraisal District's Taxpayer Liaison Officer, Mrs. Norma P. Vargas at (956)718-3798 . TLO services are free of charge.
Contact Information: 1501 Palmer Dr. Laredo, Texas 78045


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